Refund Policy

Last updated: [add date]. This is a starting template, not legal advice — have it reviewed by a lawyer qualified in Ghana before publishing.

1. Scope

This policy covers deposits and payments made for KWAPAT Hospitality Solution services, including staff supply, housekeeping bookings and conference/event bookings. [Confirm this scope matches how you actually invoice clients.]

2. Cancellations by the Client

[Add your real terms — for example: cancellations made more than X days before the service date receive a full refund of any deposit; cancellations within X days are non-refundable / incur a Y% fee.]

3. Cancellations or Changes by KWAPAT

If we are unable to deliver a confirmed service (for example due to staff unavailability), we will offer [a full refund / rescheduling / a credit toward a future booking — choose what applies].

4. How Refunds Are Processed

[Add your process: refund method, timeframe and who to contact.]

5. Non-Refundable Items

[List anything that is never refundable, e.g. third-party costs already paid on the client's behalf.]

6. Contact Us

To request a refund or discuss a cancellation, contact info@kwapat.com or 0244 050 015.